Terms of service

Before placing your order, we kindly ask that you read the following information. By purchasing from Demeter Jewellery, you are agreeing to the terms outlined below.

General

Each piece of jewellery is individually handcrafted using your personal keepsake. Due to the nature of both the materials and the process, no two pieces will ever be identical.

Variations in colour, tone, and finish are completely natural. Breastmilk, hair, and other inclusions can all react differently during preservation, resulting in subtle differences from piece to piece. These variations are part of what makes each item unique.

While every effort is made to achieve a smooth, refined finish, very small air bubbles or tiny inclusions (such as fibres) may occasionally be visible within the resin.

A small amount of pigment is typically added to breastmilk to create a soft, milky tone. If you would prefer your piece without this, please contact us before sending your inclusion.

Jewellery Orders

If you are ordering a ring, it is important that your size is measured accurately. If you request it at checkout, a ring sizer is provided within your collection kit to assist with this.

Once your inclusion has been received and work has begun, ring sizes cannot be adjusted.

Please ensure you are confident in your chosen design, finishes, and inclusions before placing your order. Changes may not always be possible once the process has started.

Inclusions

After your piece has been created, any remaining preserved breastmilk may be stored for up to 12 months. This allows you to place future orders using the same preserved material within this time.

If you would prefer for your preserved milk not to be stored, please let us know either by email or on your inclusion form. Any remaining material will then be respectfully and safely disposed of.

Please note that preserved breastmilk is the only inclusion we are able to store for future use.

When sending your keepsakes, we kindly ask that you do not send the entire or final amount you have, in the unlikely event of postal issues.

Guidance on quantities:

Breastmilk: 5–10ml (sufficient for up to three pieces)
Hair: a small lock
Placenta: one capsule
Flowers: one dried and pressed bloom

If you are unsure, please feel free to get in touch before sending.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and cannot be used in conjunction with promotions or discounts.

Digital gift cards are delivered via email.

Photography & Promotion

Unless requested otherwise, we may photograph or film your jewellery for use on our website, social media, or other promotional materials.

If your piece is intended as a gift and you would prefer it not to be shared immediately, please let us know and we will happily delay this.

Any images, reviews, or content you share and tag Demeter Jewellery @demeterjewellerysomerset in may also be used for promotional purposes.

Shipping

All collection kits and finished pieces are sent via Royal Mail.

Collection kits are sent via standard delivery
Finished jewellery is sent via tracked and signed delivery

You will receive tracking details once your finished piece has been dispatched.

While every care is taken in packaging and sending your items, Demeter Jewellery cannot accept responsibility for loss or damage during transit.

Turnaround Times

Collection kits are typically dispatched within 7 working days
Finished jewellery is created and dispatched within approximately 8–12 weeks from the date your inclusion is received

If there are any changes to these timelines, this will be communicated clearly.

International Orders

For international customers, return postage of your inclusion is the responsibility of the customer. Your kit will include pre-labelled packaging for ease of return.

Please note that international orders may be subject to customs charges or import taxes, which are the responsibility of the customer.

Returns & Refunds

Due to the highly personalised nature of each piece, we are unable to accept returns or offer refunds once work has begun.

If you have any questions at any stage, please feel free to get in touch. We are always here to help guide you through the process.